Privacy Policy

Last updated: 9 September 2026

Axon Financial Group Pty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are a Credit Representative (No. 561405) authorised under Zuu Money Pty Ltd (ABN 66 670 119 105, ACL No. 567690).

1. What personal information we collect

We may collect the following types of personal information:

• Identity information: name, date of birth, residential address, identification documents.
• Contact information: email address, phone number, mailing address.
• Financial information: income, employment details, assets, liabilities, credit history, loan requirements, and other information necessary to assess your borrowing needs and obligations under the National Consumer Credit Protection Act 2009 (NCCP Act).
• Website technical data: hosting and content-delivery providers may receive your IP address, browser details, requested page or resource, and referral information when your browser connects to their services.

2. Why we collect your information (collection notice)

When you submit an enquiry form or contact us, we collect your personal information to:

• Respond to your enquiry and provide mortgage broking services;
• Assess your credit needs and eligibility in accordance with our responsible lending obligations under the NCCP Act;
• Prepare and provide a Credit Guide, Credit Proposal, and/or Quote as required by law;
• Refer your application to lenders, valuers, mortgage insurers, and other third parties involved in processing your loan;
• Comply with our legal, regulatory, and compliance obligations; and
• Communicate with you about our services, including follow-up and updates (you may opt out at any time).

You are not obliged to provide your personal information; however, without it we may be unable to assist you.

3. How we use and disclose your information

We will only use or disclose your personal information for the primary purpose of collection, a related secondary purpose you would reasonably expect, or with your consent. We may share your information with:

• Our credit licensee, Zuu Money Pty Ltd, and their compliance and oversight functions;
• Lenders, credit providers, and financial institutions you authorise us to approach;
• Mortgage insurers, valuers, conveyancers, and other service providers involved in your application;
• Our IT service providers and cloud hosting platforms (which may be located overseas);
• Government agencies and regulators where required or authorised by law, and dispute-resolution bodies such as AFCA when handling a complaint.

We do not sell your personal information to third parties.

4. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is stored on secure systems. Where information is no longer needed, we take reasonable steps to destroy or de-identify it.

5. Website services and enquiry forms

Our website uses Netlify hosting and form processing. Fonts, icons and calculator charts are served with the website. Our hosting provider may receive technical information such as your IP address when you visit. Our enquiry forms send the information you enter, together with the selected service or calculator context, so we can respond to your request.

If you follow a link to a social media platform or another external website, that provider handles your visit under its own privacy policy. Social media links do not embed social feeds or tracking widgets on this website.

Calculator figures are calculated in your browser. If you choose to submit a calculator enquiry, its summary is included with that enquiry. Please do not enter identity-document numbers, bank passwords or other unnecessary sensitive information into the general enquiry form; ask us how to provide application documents when they are needed.

You can manage cookies and site permissions through your browser. For questions about website data or our service providers, contact enquiries@axonfinancialgroup.com.au.

6. Access and correction

Under APP 12 and APP 13, you have the right to request access to, or correction of, the personal information we hold about you. To make a request, contact us at enquiries@axonfinancialgroup.com.au. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

7. Complaints

If you believe we have breached the Australian Privacy Principles or the Privacy Act, you may lodge a complaint with us at enquiries@axonfinancialgroup.com.au. We will investigate and respond within 30 days.

If your complaint is not resolved to your satisfaction, you may contact:

• Australian Financial Complaints Authority (AFCA) — for complaints about financial services: afca.org.au | 1800 931 678 (free call)
• Office of the Australian Information Commissioner (OAIC) — for privacy complaints: oaic.gov.au | 1300 363 992

8. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

For more information about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner.